Community Director

About The Role

The Community Director is the key to success at our individual property sites. You are responsible for all property operations and will manage and coordinate people, activities and available resources in order to maximize occupancy levels and property values. In essence, you will make sure that the property is running smoothly, that tenants are safe and satisfied, and that all facilities and compliance are in great standing. In addition, you will support and/or train the supporting staff and maintenance team to perform their jobs to the fullest potential.

The Community Director will work closely with the Regional Manager to identify property goals and objectives–and to deliver on those goals week to week. The CSC team prides itself on open, honest and transparent communication between all members, so if this is how you operate, this is the team for you.

As a representative of CSC within the industry and community, Community Directors build relationships with their counterparts and project a positive, professional image of the organization to tenants, contractors, and partners. CSC is a fast-paced environment that encourages teamwork and collaboration at all levels of the organization, allowing Community Directors to work independently, but also collaborate across multiple properties and regions.

Responsibilities

FINANCIAL

• Collaborate with Regional Manager in the creation of operational budgets
• Manage their property to perform in line with the established budget guidelines throughout the year
• Ensure that all rents are collected when due and posted in a timely manner. It is mandatory that all bank deposits are made immediately and deposits are reported to the corporate office on a daily basis.
• Perform evictions, utility cut-­offs and landlord liens as required on delinquent rents
  Communicate with vendor/contractors concerning work scheduling, billings, vendor relations and certificates of insurance
• Approve and submit all invoices to corporate office for payment

PERSONNEL

• Hire, terminate, train, motivate and supervise all on‐site staff in order to achieve operational goals. This includes new employee onboarding, annual performance reviews, review and approval of timesheets, instructing and advising on­‐site staff of employee procedures and guidelines.
• Conduct on­‐going training with office staff; e.g., leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis

ADMINISTRATIVE/OFFICE

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments
• Know the application, leasing and all applicable Texas property code laws
  Stay up to date with the TAA Redbook and any changes relating to the TAA application, lease and related lease forms
• Ensure that lease files are complete and that completion of leases is being executed properly
• Ensure that the office opens on schedule, is clean, and that model apartments are ready for tours and inspections
• Attend scheduled meetings with Regional Manager and Regional Team
• Maintain records on all aspects of management activity on a daily, weekly and/or monthly basis. Submits required reports to central office on a weekly and monthly basis
• Communicate all challenges affecting the operation of the property to the Regional Manager in a timely manner
• Ensure all calendar activities are conducted in a timely manner to meet required deadlines
• Ensure all required permits by city, county and state are current at all times, e.g. multifamily license, pool/spa, boiler, etc.

RESIDENT RELATIONS

• Maintain positive customer service attitude that contributes to a vibrant property community
• Delegate inspection or inspects with residents all move-­‐in/move-­‐outs
• Review all notices to vacate to determine the cause of the move-­‐out
• Initiate and implement policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.

MAINTENANCE

• Physically walk and inspect property on a daily basis; vacant apartments must be walked a minimum of once per week to ensure appropriate temperature settings and security of unit
• Update ‘Make Ready Board’ daily. Coordinate with maintenance and make-­‐ready staff to ensure timely recondition of apartments after move-­‐out
• Monitor and schedule all maintenance activities
• Inspect the Maintenance Shop monthly to ensure compliance with CSC policy

SAFETY

• Report all liability and property incidents to the Central Office immediately. Ensure that all occupational injury claims are reported and proper paperwork is completed immediately and forwarded to the Corporate Office within 24 hours.
• Manager will conduct monthly safety meetings and complete Safety Checklists with Maintenance

MARKETING/LEASING

• Delegate or conduct market surveys monthly. Delegate or shop comparables and be aware of neighborhood market conditions
• Maintain awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
• Complete Marketing Plan quarterly
• Delegate or conduct weekly outreach marketing
• Welcome and show property to prospective new residents. Also, handle incoming phone calls from prospective new residents and complete appropriate paperwork.
• Approve all rental applications
• Approve and sign all lease paperwork and addenda
• Approve and sign off on all commission forms
• Complete leasing goals weekly

GENERAL

• Perform a variety of position related tasks as requested by the Regional Manager or CSC leadership team

Minimum Requirements

• 3 years experience managing apartment properties
• 2+ years managing property teams (maintenance + support staff)
• Prior experience in Class B & C property management in the Austin Marketplace, preferred
• Evidence of leadership qualities within the region, the company and/or the industry
• B.S. in Business, Real Estate, or equivalent, preferred
• Proficient knowledge of Microsoft Office Suite, Email, Dropbox, Google Drive, and Online Databases like Entrata, Appfolio and Yardi
• Proficient knowledge in basic accounting, reading financial statements, and managing budgets

Attendance/Travel

This position is exempt from overtime and may entail working hours as needed to perform the position requirements satisfactorily. The position is scheduled for a typical 40-hour work week, however, due to property demands, the Community Director should expect to work more hours when necessary.

CSC Is Proud To Provide Its Team Members With

• Comprehensive benefits package including Medical, Dental & Vision plan options
• On-going training and development in topics relevant to the Property Management industry
• Paid time off, including vacation, sick and personal time off, as well as paid holidays
  Performance Bonus Programs